Privacy Policy

vert operates this store and website, including all related information, content, features, tools, products and services, to provide you as a customer with a personalised shopping experience (the “Services”). vert is built on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use or share personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use and sharing of your information as described in this Privacy Policy.

When we use the term “personal information”, we mean information that identifies you or can be directly associated with you. Personal information does not include information collected anonymously or anonymised so that it can no longer identify or be associated with you. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that personal information:

Contact details including name, postal address, billing address, shipping address and email address.

Financial information including credit, debit and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.

Account information including username, password, security questions, configurations and settings.

Transaction information including items you view, add to cart, add to wishlist or purchase, return, exchange or cancel, as well as your past transactions.

Communications with us including information you provide when communicating with us, for example when you send a customer support request.

Device information including information about your device, browser or network connection, IP address and other unique identifiers.

Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Directly from you: We collect this information when you create an account, access or use the Services, communicate with us or otherwise provide your personal information to us.

Automatically through the Services: We collect this information from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.

From our service providers: We collect this information when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.

From our partners and other third parties.

Providing, customising and improving the Services: We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending account-related notifications, creating, maintaining and otherwise managing your account, organising shipping, facilitating returns and exchanges, enabling you to leave reviews and creating a personalised shopping experience for you, for example by recommending products based on your purchases.

Marketing and advertising: We use your personal information for marketing and advertising purposes, for example to send marketing and advertising communications by email or post and to display online advertising for products or services related to the Services or other websites, including based on items you previously purchased or added to your cart, as well as other activities related to the Services.

Security and fraud prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access data with others.

Communicating with you: We use your personal information to provide customer support and effective services, respond promptly to your requests and maintain our business relationship with you.

Legal reasons: We use your personal information to comply with applicable law or respond to lawful legal process, including requests from law enforcement or supervisory authorities, to investigate or participate in civil investigations, potential or actual disputes or other adversarial proceedings and to investigate or enforce potential violations of our terms or policies.

In certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

With Shopify, this includes providers and other third parties performing services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

We share personal information with business and marketing partners who provide marketing services to you and display advertising to you. For example, we use Shopify to support personalised advertising using third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies.

When you ask us or otherwise consent to us sharing certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.

We share personal information with our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable service terms or policies and to protect or defend the Services, our rights and the rights of our users or others.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Data you submit to the Services is shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the Services to you. To protect, expand and improve our business, we also use certain advanced Shopify features that involve data and information from your interactions with our shop, other merchants and Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and what rights you have, see the Shopify Consumer Privacy Policy at privacy.shopify.com.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restrictions on our or a third party's use of it. Our inclusion of such links does not mean that we endorse the content of those platforms or their owners or operators unless expressly stated in the Services.

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are not of legal age in their country of residence. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request deletion of that information. At the time this Privacy Policy takes effect, we are not aware that we “share” or “sell” personal information of individuals under 16 (as defined by applicable law).

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security”. In addition, information you send to us may be exposed to risks during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These include, for example, whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances and in certain cases we may decline your request as permitted by applicable law.

Right of access/information: You may have the right to request access to the personal information we hold about you.

Right of deletion: You may have the right to request that we delete the personal information we hold about you.

Right of rectification: You may have the right to request that we correct inaccurate personal information we hold about you.

Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and subject to certain exceptions.

Right to opt out of sale or sharing for targeted advertising: Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable data protection laws. Please note: If you visit our website with the Global Privacy Control opt-out signal enabled, we will automatically treat this as an opt-out request for the device and browser you are using to visit the website, depending on your location. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control is available at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise any other “Do Not Track” signals that may be sent by your web browser or device.

Managing communication preferences: We may send you marketing emails. You can object to receiving these emails at any time by using the unsubscribe option contained in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may additionally exercise the following rights in addition to those listed above: Right to object and right to restrict processing. You may have the right to request that we stop or restrict the processing of personal information for certain purposes. Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise these rights as indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal information and what rights you have, including rights regarding data processed by Shopify, see https://privacy.shopify.com/en.

You will not suffer any disadvantage by exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable law, you may appoint an authorised agent to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we require proof that you have authorised them to act on your behalf. It may also be necessary for you to confirm your identity directly with us. We will respond to your request promptly within the framework of applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you have the right to object to our decision by contacting us using the contact details below or to lodge a complaint with the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities.

Please note that we may transfer, store and process your personal information outside the country in which you reside.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that demonstrably provides an adequate level of protection.

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at supportvert@gmail.com or by post at Köln, Deutschland. For the purposes of applicable data protection laws, we are the data controller for your personal information.