Right of Withdrawal & Returns

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier indicated by you, takes possession of the goods.

To exercise your right of withdrawal, inform us (vert, Köln, Deutschland, email supportvert@gmail.com) by a clear statement. Sending your notice before the deadline expires is sufficient.

If you withdraw, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day we are informed of your decision.

We use the same means of payment as the original transaction and you will not incur any fees. We may withhold reimbursement until we receive the goods back or you supply evidence of return.

You must send the goods back without undue delay and no later than fourteen days from the day of withdrawal. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You bear the direct cost of returning the goods.

(Complete and return this form only if you wish to withdraw from the contract.)

To vert, Köln, Deutschland, email supportvert@gmail.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*): ______

Ordered on (*) / received on (*): ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.

In addition to the statutory right of withdrawal, we offer a 30-day return policy from the day you receive your item.

To be eligible, the item must be in the same condition you received it: unworn, unused, with tags and in its original packaging. You also need the receipt or another proof of purchase.

To start a return, contact us at supportvert@gmail.com. If your return is accepted, we will send instructions on how and where to send the parcel. Items sent back without first requesting a return cannot be accepted.

Please inspect your order on delivery and contact us immediately at supportvert@gmail.com if the item is defective, damaged or if you received the wrong item, so we can evaluate and fix the issue.

Certain items cannot be returned, such as perishable goods, custom or personalised products and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids or gases.

Unfortunately we cannot accept returns on sale items or gift cards. Get in touch if you have questions about a specific item.

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at supportvert@gmail.com.